Pre-order lets you reserve this item before our next delivery arrives.

• Your order is secured: we allocate stock to you as soon as it lands.
• Weekly ordering: pre-orders are included in our regular supplier orders.
• Kept in the loop: if timings change, we’ll email you with an update.
• Change of mind: if you’d rather not wait, contact us and we’ll help with options.

Want an estimated timeframe before you order?

Message us via Live Chat or the Contact Form and we’ll confirm the latest supplier ETA.

Include your delivery postcode so we can advise shipping timing too.

We work hard to keep our pricing competitive. If you find the same item cheaper at another New Zealand retailer with a physical store/showroom, we’ll do our best to match their price so you can shop with confidence at The Homestore.

We focus on matching like-for-like retailers who offer in-person service and local support.

How to request a Price Match
Please contact us via Live Chat (fastest) or the Contact Form, and include:

• A link to our product page (or product name + SKU)
• The competitor’s link
• The competitor’s price (NZD, incl. GST)
• Your delivery postcode (so we can compare delivered price where applicable)

We aim to respond within 24 hours (often faster during store hours).

Terms

• Competitor must be a NZ-registered retailer with a physical store/showroom (online-only retailers excluded).
• Item must be the exact same model/variant, brand new, and in stock for immediate purchase.
• Price comparisons are based on NZD incl. GST, and may include delivery to your address where relevant.
• We do not match marketplaces/third-party sellers (e.g. Amazon, eBay, Trade Me sellers) or overseas retailers.
• Approved price matches are valid for 24 hours.

Shipping is simple and calculated by region at checkout. We also offer free shipping on orders over $150.

• Auckland: $8.00
  North Island: $10.00
• South Island: $14.00
• Rural delivery: +$4.00 (additional)

Need a quick delivery estimate or help confirming rural delivery?

Message us via Live Chat or the Contact Form and include your postcode.

We want you to love your purchase — if something isn’t quite right, we’ll make it easy.

• Refunds: return your item within 14 days for a refund.
• Exchanges / store credit: we offer a 30-day window for exchanges or store credit.
• Please return items unused, in original condition, with packaging intact.

Refunds are available within 14 days. After 14 days, we can offer an exchange or store credit (up to 30 days).

Need help with a return or exchange?
Message us via Live Chat or the Contact Form with your order number.

For full details, please see our Refund Policy.