Terms & Conditions

By visiting and/or making a purchase from our online store, you agree to the following Terms and Conditions.

Privacy Policy

Our Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. You can read our full Privacy Policy here.

Pricing & Payment

• All prices are in New Zealand Dollars (NZD) and include 15% GST.
• Prices may change without notice and do not include delivery costs unless stated otherwise.
• Payments can be made via  Amex, Apple Pay, Google Pay, Mastercard, Shop Pay, UnionPay, and Visa for a smooth and secure checkout experience
• Credit card payments are securely processed through Shopify Payments, and we do not store any card details.

Product Information

• We strive to ensure all product descriptions, images, and details are accurate. However, colours may vary depending on your screen settings, and minor discrepancies may occur.
• If you receive an item that is not as described, you may return it unused and in original condition for a full refund, credit, or exchange.

Stock Availability

• We work hard to keep stock availability up to date, but in rare cases, an item may be unavailable after purchase.
• If an item is out of stock or delayed beyond the timeframe noted on the product page, we will contact you as soon as possible.
• If you prefer, you may request a full refund for any unavailable item.

Discount Codes

• Some items may not be eligible for discount codes.

Sale Items

• Sale items are final and cannot be returned or exchanged, except in cases where the item is damaged.
• If a damaged sale item cannot be replaced, you will be offered a full refund or store credit.

Pre-Orders

• Orders containing pre-order items will be shipped once all items are available.
• If you prefer separate shipments, please place separate orders for in-stock and pre-order items.
• We aim to provide accurate delivery estimates but rely on suppliers, so delays may occur.
• Pre-orders cannot be cancelled due to supplier delays.

Made-to-Order Items

• Made-to-order and custom order items (furniture) are final sale and cannot be cancelled or returned once processed unless they arrive damaged.
• If you experience any issues with a made-to-order item, please contact us, and we will assist you accordingly.

Changes to Terms

• We may update these Terms & Conditions periodically to reflect changes in business operations, legal requirements, or industry practices.
• The latest version will always be available on this page. Continued use of our website confirms your acceptance of any updates.

Contact Us

For any questions, please email us at info@drummershomestore.co.nz