Ladder Two step

Shipping Not Included
Shipping is not included in the product price. A separate delivery quote is required for all large or made-to-order furniture. Your cart may display “Free Shipping”, however this does not apply to furniture items.

Delivery Timeframes

• Large Furniture: Approx. 4 weeks for delivery.
• Made-to-Order Furniture: 4–6 weeks production, followed by delivery.

Made-to-Order & Custom Items
All made-to-order and customised furniture is produced specifically for you in New Zealand and is final sale. These items cannot be cancelled, returned, or exchanged once production has begun.

Confirmation of Finishes
After purchase, our team will contact you to confirm stain, fabric, or customisation selections. Please note natural materials, hand-applied finishes, and fabric dye lots may vary slightly between batches.

Delivery Inspection
All items are inspected prior to dispatch. The buyer must check their furniture upon delivery and note any transit damage immediately so we can lodge claims with the carrier. Any manufacturing-related defects will be resolved in line with the Consumer Guarantees Act.

This is a brief summary. See our full Terms & Conditions.